Refund policy

Tekits Innovations Private Limited
Authorized Dareu Distributor for India

Last updated: July 11, 2026

At Tekits, we commit to providing a transparent, fair, and reliable service. This policy outlines our standard procedures for manufacturing defects and distributor warranties under applicable Indian e-commerce regulations.

7-Day Replacement Policy (Out-of-Box Defects)

We do not offer "change of mind" returns. All sales are final. However, if your product arrives with a verified manufacturing defect, it is eligible for a direct replacement if reported within 7 days from the date of delivery.

How to Request a Replacement

  1. Email a detailed description of the issue, your Order ID, and clear photos or a short video clip demonstrating the specific malfunction to contact@tekits.com within the 7-day window.
  2. Upon preliminary approval, Tekits will issue a complimentary prepaid reverse shipping label.
  3. Following formal technical verification at our service facility, a replacement unit will be dispatched within an estimated 7–10 business days.

Note: Items shipped back to our warehouse without prior written approval and a validated return authorization will be rejected and returned at the customer's expense.

6 Months Warranty

Beyond the initial 7-day replacement window, Tekits facilitates warranty fulfillment for hardware manufacturing defects only, valid for 6 months from the original date of purchase.

What is Covered

  • Internal component failures occurring under normal, intended hardware usage.
  • Sensor malfunctions, tracking failure, or PCB connectivity drops stemming from factory assembly faults.
  • Premature mechanical or electronic switch failure (e.g., developing a permanent double-click issue).

What is NOT Covered

  • Physical Damage: Issues caused by drops, impacts, cracks, accidents, or force majeure.
  • Liquid & Environment: Moisture exposure, fluid spills, internal water damage, or environmental rust/dust corrosion.
  • Wear and Tear: Natural cosmetic or material degradation resulting from regular use (including surface fading, polished plastic, worn mouse feet, or peeling grips). Note: If an item is received at our facility and technical inspection determines the issue is due to normal wear and tear, the claim will be rejected, and the product will only be returned at the customer's shipping expense.
  • Modifications: Unauthorized teardowns, self-repairs, physical adjustments, or custom firmware alterations.
  • External Factors: Incompatibilities caused by third-party software, operating systems, custom drivers, or electrical power surges.
  • Accessories: Loose consumable accessories supplied alongside the core unit (such as separate charging cables or batteries).

Remedies & Handling Limitations

For validated claims under the 6-month warranty, Tekits reserves the right to determine the most viable remedy, which includes component repair, replacement with an identical unit, or offering a functionally equivalent model if the original product is out of stock.

No Extended Timelines: A replacement or repaired unit does not restart or extend the original 6-month warranty period. All coverage is calculated strictly from the original purchase invoice date.
Non-Transferable: This service framework applies exclusively to the original purchaser listed on the invoice.

Repeated Warranty Claims

To prevent structural exploitation of the policy, our warranty support is designed to cover the original product transaction. After a customer has received their initial approved warranty return/remedy, any subsequent claims are subject to the following strict rules:

  • Repair-First Policy: Tekits will prioritize complete component repair or structural servicing rather than issuing a second brand-new replacement unit.
  • Restricted Replacements: A secondary replacement unit will only be issued under unavoidable circumstances where our technical team verifies a persistent factory anomaly that is completely unrepairable.
  • Logistical Obligations (Repeated Claims ONLY): Your first warranty claim includes complimentary two-way shipping. However, for any second or subsequent claim on the same purchase, the customer is strictly required to ship the item to our Kochi office at their own expense. Additionally, a flat return shipping and handling fee of ₹150 must be paid prior to the dispatch of the repaired/replaced unit.
  • Right to Decline: Tekits reserves the right to decline further service requests if strict technical inspection shows no manufacturing defect or indicates external operational environment wear.

Quick Reference Matrix

Policy Category Remedy / Condition Window
7-Day Window Free replacement for verified out-of-box manufacturing defects only.
6-Month Warranty Facilitated distributor support (Repair or Replace) covering internal manufacturing failures.
Initial Claim Logistics 100% Free (Complimentary reverse shipping provided by Tekits).
Repeated Claim Logistics
(2nd claim onwards)		 Customer bears inbound shipping + ₹150 flat return shipping fee.
Monetary Refunds Not available under this policy unless strictly required under applicable statutory laws.

Frequently Asked Questions

Can I return an item if I simply changed my mind?
No. We do not accept change-of-mind returns. All sales are final. Replacements are strictly reserved for products that arrive with a verified manufacturing defect.

Can I claim a refund instead of a replacement/repair?
No. We operate strictly as a repair/replacement retail channel. Monetary refunds are not provided under this policy unless required by law.

What if my device experiences an issue after 6 months?
Our distributor warranty support officially concludes six months after the purchase date. Requests filed past this mark sit outside the scope of this document. This arrangement does not affect your statutory rights under the Consumer Protection Act, 2019.

Corporate & Contact Channels

Service Center & Registered Address:
Tekits Innovations Private Limited
Second Floor, 4/461, Valamkottil Towers
Judgemukku, Thrikkakara, Choornikkara
Ernakulam, Kerala 682021, India

Email: contact@tekits.com
Phone: +91-9037111664
Operation Hours: Monday – Friday: 9:00 AM – 6:00 PM IST | Saturday: 10:00 AM – 4:00 PM IST

By placing an order with Tekits Innovations Private Limited, you explicitly understand, acknowledge, and accept the provisions outlined in this policy.

CIN: U46510KL2025PTC096760
GST: 32AAMCT2263P1ZW