Tekits Support
Driver downloads, warranty information, and help for every product sold by Tekits in India. Our team is one WhatsApp message away if you need anything not covered here.
Driver & Software Downloads
All desktop software is Windows-only unless noted. Basic plug-and-play movement works on macOS and Linux without any driver.
A950 Pro Magnesium
A950GM
LM121
Warranty & Replacement
Every product sold by Tekits comes with manufacturer warranty handled directly by us in India — no need to contact overseas support or ship internationally.
| Product Category | Warranty Period | What’s Covered |
|---|---|---|
| Gaming Mice (A-series, EM-series) | 6 Months | Manufacturing defects, sensor failure, switch failure, charging issues |
| Office Mice (LM-series) | 6 Months | Manufacturing defects, sensor failure, switch failure |
| Tekits Mouse Pads & Desk Pads | 7-day replacement | Damage on arrival, manufacturing defect only |
What’s NOT covered
Physical damage, water damage, unauthorised disassembly, and normal wear and tear — including cable fraying, foot pad wear, and scroll wheel grime. If you’re unsure, send us photos and we’ll tell you honestly whether your case qualifies before asking you to ship anything.
How to Claim Warranty
Email contact@tekits.com or WhatsApp +91 90371 11664 with your order number, the issue, and 1–2 photos or a short video.
Many issues — driver conflicts, USB port problems, low battery — can be resolved in a few messages. We’ll always try this before asking for the unit back.
We will confirm a shipping address with you. You send the unit to our office.
7-Day Return Window
If you received a damaged or defective product, contact us within 7 days of delivery. Include photos or a video showing the issue. Read the full Returns & Refund Policy for complete details.
Frequently Asked Questions
Are these genuine products?
Yes. Tekits Innovations Private Limited is the authorised distributor for India. Every product is sourced directly from the manufacturer — not grey-market imports.
The driver software won’t install or open. What do I do?
Right-click the installer → Properties → tick Unblock → run as Administrator. If you have antivirus software, temporarily disable it during installation. Send us a screenshot of the error if it still doesn’t work.
My mouse suddenly stopped working. Help?
Try these steps in order: (1) Try a different USB port — USB 2.0 directly on the motherboard, not through a hub. (2) For wireless models: re-pair the dongle and check the battery charge. (3) Test on another computer to isolate whether it’s the mouse or the system. (4) Reinstall the driver. If none of these work, contact us with your order number.
How long does shipping take?
Free shipping across India. Delivery usually takes 4–10 working days depending on your location. You will receive a tracking number once your order is dispatched.
Is Cash on Delivery available?
Yes, COD is available across India.
Still Need Help?
Our support typically replies within one working day — usually faster on WhatsApp.
Sat 10 AM – 4 PM IST